Frequently Asked Questions & Policies
Information about our company and how we do business.
Find out what real customers have to say about their shopping experience with Backyard Chirper.
How to order, methods of payment, changing or canceling orders, taxes and other order-related information.
Easily check the current status of your order, which is updated in real-time.
Shipping & delivery information, including shipping rates, methods of delivery, restrictions, and delivery times.
Information about our return & exchange policy as well as our satisfaction guarantee.
How we use and protect your personal information.
Hours of operation as well as email or toll-free telephone contact information.
About Backyard Chirper
We are Backyard Chirper (an Edgehill Products specialty store) and our goal is to provide you with an easy and safe online shopping experience. Whether you need help with a purchase, have questions about an order, or just need general information about our products, we are here to assist you. Our friendly staff is knowledgeable about what we sell and can help you make the correct purchase.
Our web site is designed to make online shopping easy and safe for you, even if you aren't an experienced computer user. Simply find the items you want, add them to your cart, and complete our quick checkout process. You don't even have to create an account. Before you know it, your order will be delivered right to your doorstep!
We are committed to our customers, because without you, we wouldn't be in business.
You can read more about us here.
What Our Customers Are Saying
I guess I was still a bit wary of ordering over the internet, but your customer service has gone a long way towards making me a confident buyer, especially from your company. I received the best personal service from you, that I have ever received, either in person at a store or over the net. You are top notch, and went above and beyond what I ever could have expected. I would definitely order from you again. You made this Anniversary present for my wife a huge success. John P., Bellevue, WA
I very impressed with the customer service and cost of items. Phone call was returned in a more than timely manner and was greatly appreciated. I will purchase from you again. Paul D., Waynesville, MO
This was my first experience buying a major item on the internet. Your service was excellent. I had some questions about delivery and received almost an immediate response. Item was shipped on time. Sure beat the hassle of the stores. Thank you.Edward N., Ellington, CT
I just wanted to extend a sincere thank you for allowing us to return and replace the item that I purchased a few months ago. It is so refreshing to interact with a company who has a true understanding of customer service. My father is so happy now to have a functioning unit, and it means a lot to me that you listened to my problem and, without hesitation, offered a reasonable course of action. Rest assured that I will be very likely to shop with your company again. Katelyn L., Norwood, MA
Ordering and Payment
How To Order
It's easy to order with us -- we make it simple, fast, and with no signup. We accept orders via our web site as well as by toll-free telephone. You can search for items using the category links or by using our keyword search box, which is located in the top section of every page of our store.
When you are ready to purchase an item, click the "Add To Shopping Cart" button. You will be directed to a page where you can view all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart as well as a subtotal and shipping charges. Once all the items you want to buy are in your Shopping Cart, you can click the "Proceed to Checkout" button where you will enter your order information. Our checkout process is simple, fast and no sign up is necessary.
Canceling or Changing an Order
We strive to ship all orders as soon as possible and have automated computer systems to process orders within minutes. For this reason, some orders cannot be cancelled. We will gladly ATTEMPT to cancel or change your order, provided the order has not yet entered the shipping process.
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled or changed by our customer service department. However, you may return the item subject to our return policy. In order to request a cancellation or change to your order, please call or email us. To ensure timely processing of your cancellation, please contact us as soon as possible after placing your order.
Accepted Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards
We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. After your payment is complete, your credit card number is deleted from our system.
PayPal
We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Money Orders
Backyard Chirper accepts US money orders. These can be obtained from your local bank and/or financial institution, and in some cases your local post office. Money orders are also known as a demand draft in some countries. They must be in US funds, associated with a US bank. A money order is faster than a personal check because we treat it like cash and will your process your order as soon as we receive it.
Personal Checks
For your convenience, we accept personal checks. We will process your order as soon as the check clears your bank account, which usually takes 3-5 business days.
Pricing
We offer you consistently low prices on every item in our store. All prices are listed in U.S. dollars and all orders placed on Backyard Chirper will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.
In most cases, we will not charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Coupons
Occasionally, we offer coupons and promotional codes to our customers via our mailing list. These coupons are not good with any other offer. Only one coupon can be used per order.
Sales Tax
Items sold or shipped to destinations in the state of Louisiana are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.
Backordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.
Legal Issues
Some of the products we sell are restricted by particular countries, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so.
Checking the Status of Your Order
Need to know the status of your order? Please visit our Order Status page to view the current status of your order. You will need your order number and billing address zip code. You can also e-mail us with your order number and let us know that you are checking on the status of your order.
Shipping and Delivery
We process and ship orders in a very timely manner. We offer standard (Ground) and expedited shipping (Next-Day, Second Day, Third Day) on most orders -- simply choose the appropriate shipping method during checkout. Some orders ship directly from the manufacturer or distributor.
Shipping Rates
Want to know how much a product will cost to ship? We provide you with shipping costs and estimated delivery dates for a variety of shipping methods while you are shopping and during checkout. Our shipping prices are based on the published carrier rates to ship to your address from our warehouse.
International Shipping
We ship worldwide (Click here for a list of countries/regions that we service). Please allow additional time to process international orders. During checkout, you will be provided with a shipping price for your order. If we are unable to determine a shipping price for your address during checkout, we will email a shipping price to you for approval before processing your order.
APO/FPO Addresses
We are proud to service our men and women in uniform by shipping to APO and FPO addresses. Simply add the item(s) you would like to your shopping cart, then click the "Continue to Checkout" button.
Shipping Restrictions
Due to manufacturer restrictions, as well as international and domestic laws, we are not able to ship our products to all geographical locations and address types. General guidelines are listed below:
- We do not ship to P.O. Boxes.
- Some oversized freight items do not ship to Alaska, Hawaii, or internationally.
- We ship to most international destinations, however, some restrictions apply. Click here for a list of countries/regions that we service.
Delivery Times
Our estimated delivery dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "Availability" time listed on a product's detail page), and the shipping speed that you choose. The estimated delivery dates are displayed during checkout. This is especially useful if your purchase is time sensitive. By calculating an estimated delivery date, you can easily determine what shipping speed will best ensure your package gets to the desired location on time.
We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen. For example, if you order an item that is listed as "usually leaves the warehouse in 1-2 business days" and select standard U.S. shipping (which typically takes 3-5 business days), you can determine that your order should arrive 4-7 business days after you place it.
To make it easier on you, we'll do the math and display the estimated delivery dates for each shipping speed during checkout. Please note that these are estimated delivery dates which may be affected by conditions outside of our control, including bad weather or shipping company delays.
Returns and Replacements
We offer a 30-day no-questions-asked money back guarantee (excluding custom-made or personalized items, mattresses, pillows, unsealed baseball bats, and used vacuum cleaners). Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. If the return is a result of our error, we'll even pay the return shipping cost. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 30 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the item back to us.
International Customers: If your order is shipping outside of the United States and doesn't get delivered due to customs restrictions, we will only be able to issue a refund if the item is returned to us. At the time that the item is returned to us from customs, we will issue a full refund minus the shipping fees and costs associated with the return.
To return an item, just send us an e-mail with your order number and the reason for the return (item was damaged, you bought the wrong thing, etc.) and we'll get back to you ASAP. You must first contact us to obtain a Return Authorization (RA) Number before sending your item(s) back. Failure to obtain an RA Number before returning your item(s) will cause additional cost and delay.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Privacy and Security
Nervous about shopping online? Shopping at Backyard Chirper is safe - we guarantee that every transaction you make here will be safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. After you place your order, all credit card information is deleted from our system.
We do not sell, trade, or rent your Personally Identifiable Information to others. Ever.
Learn more about how Backyard Chirper protects your privacy by reading our Privacy Policy.
Contact Us
Couldn't find the information you needed? Please send us an e-mail and we will contact you ASAP, usually within a few hours. Hablamos español
